FAQs

FAQ—FREQUENTLY ASKED QUESTIONS

Where do I park?

Meter Parking is available on the surrounding streets at both the Tivoli Theatre and Soldiers and Sailors Memorial Auditorium. Meters are enforced by the Chattanooga Parking Authority Monday through Saturday between 8:00 am to 6:00 pm. (*Please Note: Citations for parking in unlawful parking areas (bus zones, parking zones, yellow curb, double parking, no parking areas, handicap spaces, etc. are enforceable 24 hours/7 days.)

Republic Parking Lots are located conveniently near both the Tivoli Theater (Chestnut Street parking lot) and Soldiers and Sailors Memorial Auditorium (McCallie Avenue parking lots).

Is public transit available?

Yes, Chattanooga has a progressive downtown public transit system with several options:

CARTA

There are bus stops near both the Tivoli Theatre and Soldiers and Sailors Memorial Auditorium. Take the #4 Bus to/from Downtown/Eastgate/Hamilton Place or take the #15 Bus to/from St. Elmo. Also CARTA’s FREE Electric Shuttle runs up and down Market and Broad Streets with stops near the Tivoli Theatre. To access a full schedule, fare, and bus tracker visit www.carta-bus.org.

Bike Chattanooga

Stations are located near both the Tivoli Theatre (at the corner of Broad St. and W. 8th St.) and Soldiers and Sailors Memorial Auditorium (at the corner of McCallie Ave. and Lindsay St.) To learn more about Bike Chattanooga visit www.bikechattanooga.com.




I lost my tickets and/or I need to re-print my tickets, how do I do that?
Please email your reprint ticket requests directly to [email protected].

I won tickets through a promotion, where do I pick them up?

Promotional tickets are available to pick up at the WILL CALL window under your name on the day of the show.




I am a member of the media, how do I get access for photos, videos, and/or interviews?
Please send an email 48 hours in advance of a show to [email protected]  with your request for a media pass, photos, videos, and/or interviews. You will receive an email response if your request is approved by the show promoter. For security reasons, members of the media will not be admitted at the door the day of the show if prior arrangements have not been made.

I am a member of the general public and want to bring my camera, what is the general public photo, audio, and video policy?
Unless you are a member of the media and have received pre-approved access to take photos and/or video, no cameras, video or audio recordings are allowed, unless otherwise posted, with the exception of graduations and school programs.




What kinds of concessions are available?
Tivoli Theatre and Soldiers and Sailors Memorial Auditorium contracts with a concessionaire that offers a full bar with mixed drinks, wine and beer selections and refreshments including pizza, hot dogs, popcorn, and candy.

What are the closest restaurants, bars, or coffee shops?
Downtown Chattanooga has a wide variety of places to grab dinner, a cocktail, or a coffee before or after a show. Here are just a few suggestions of places within walking distance or a short drive from Tivoli Theatre and Soldiers and Sailors Memorial Auditorium:

nearby Tivoli Theatre
:

Community Pie (Market St.)

Porter’s Steakhouse (Broad St. inside Sheraton Read House)

Starbuck’s (Broad St. inside Sheraton Read House)

Sugar’s Ribs (Broad St.)

***Also, Big River Grille, Bluewater Grille, Mellow Mushroom, and Easy Bistro are all within 4-6 blocks walking distance north on Broad St.



nearby Soldiers and Sailors Memorial Auditorium
:

Cadence Coffee Co. (Patten Pkwy.)

Champy’s Famous Fried Chicken (MLK Blvd.)

The Honest Pint (Patten Pkwy.)

Jefferson’s Chattanooga (Georgia Ave.)

Universal Joint (Georgia Ave.)

Yellow Deli (McCallie Ave.)




I’m planning to stay overnight after the show, are there hotels nearby?
Downtown Chattanooga has a number of exquisite hotels to spend the night or make a weekend of it. Here are just a few suggestions of places that are within walking distance or a short drive from the Tivoli Theatre and Soldiers and Sailors Memorial Auditorium:

Chattanoogan

Chattanooga Choo Choo

Courtyard by Marriott

DoubleTree by Hilton

Hampton Inn & Suites

Hilton Garden Inn

Holiday Inn Express

Marriott Chattanooga

Residence Inn by Marriott

Sheraton Read House

SpringHill Suites on the Riverfront

& nearby Bed & Breakfasts:

Bluff View Inn

Mayor’s Mansion Inn

StoneFort Inn




I have special needs, what additional assistance do you provide?
Handicap seating
Please call the box office at (423) 642-TIXS (8497) for assistance with purchasing tickets in designated handicap seating.

Sign Language
Please email [email protected] in advance with requests for sign language interpretation during a show.


Hearing Impaired Assistance
For those who need hearing impaired assistance, the Tivoli Theatre and Soldiers and Sailors Memorial Auditorium both offer an Infrared Assistive Listening System. Please ask for a receiver at the Box Office.

Security Policy
As Stated on the Back of Ticket Stubs: No cameras, movie cameras, tape recorder, video recording devices, cans, bottles, ice chests, food, alcoholic beverages, fireworks, illegal substances or weapons will be permitted at activities where this ticket is presented for admission. The presenter of this ticket consents to a reasonable search for such items before entering. These are smoke free facilities – no smoking permitted. Failure to comply with the above conditions will result in non-admission or expulsion. The City of Chattanooga is not responsible for lost or stolen tickets. Tickets obtained from unauthorized sources may be stolen, counterfeit or lost tickets and if so may be seized and cancelled without compensation. NO REFUNDS OR EXCHANGES. EVENT DATE AND TIME SUBJECT TO CHANGE. Please contact Box Office for details concerning ADA accessibility.

Third Party Ticket Policy
To ensure that your tickets are valid and that you are only paying face value, please purchase directly from Etix (1-800-514-3849) or the Soldiers and Sailors Memorial Auditorium/Tivoli Theatre box office rather than a ticket broker or unauthorized third party.

Service Fee Policy
Service fees are charged in addition to the advertised ticket price and will vary depending on the purchase method. Service fees cover the costs of operating a box office, including staffing, software licensing, and shipping/handling.

What is the refund or exchange policy for cancelled shows or inclement weather?
If an event is cancelled and not rescheduled, credit card refunds will be processed within 48 hours and cash purchases are available for refund by contacting the Auditorium box office at (423) 642-TIXS (8497).

All ticketed events are to be held regardless of weather conditions. The event promoter will make the final determination of cancellation or refund availability. Refunds for rescheduled shows will be provided only with the venue’s or promoter’s approval.




Are tours available?
Yes, we offer tours of both Tivoli Theatre and Soldiers and Sailors Memorial Auditorium. Please contact the Auditorium box office at (423) 642-TIXS to schedule a tour.

Can I schedule my wedding or have my wedding photos taken at the Tivoli Theatre or Soldiers and Sailors Memorial Auditorium?
Yes, both venues are available for weddings, special events, photo shoots. Please email [email protected] or call the Auditorium box office at (423) 642-TIXS for rental fees and avails.




Can I put a birthday, wedding, or other special announcement on the Tivoli Theatre marquee?

Yes, the Tivoli Theatre marquee is available for rental on dates when there are not shows booked. Please email [email protected] or call the Auditorium box office at (423) 642-TIXS for rental fees and avails.

I am a promoter interested in staging an event at the Tivoli Theatre, Soldiers and Sailors Memorial Auditorium, or Robert Kirk Walker Community Theatre, who can I contact?
Email us at [email protected] .